How to Disable Youmail

Last Updated: February 25, 2021

YouMail is a visual voicemail enhancement service for iPhone, Android, and BlackBerry phones. If you want to stop forwarding your voicemails to YouMail, you can return to your carrier's voicemail in the app settings before deleting the app. If you've already deleted the app, you can dial a code that is specific to your carrier to return to your carrier's voicemail.

Method 1

Method 1 of 7:
Disabling Youmail on iPhone and Deleting your Account

1
Open the Youmail App. It has a blue icon with two white dots and three orange curvy lines. Tap the icon on your iPhone to open the app.
- If you've already deleted the YouMail app without returning to your carrier's voicemail, see Methods 3-7 to learn how to return to your carrier's voicemail service.
2
Tap ☰. It's the icon with three horizontal lines in the upper-left corner. This displays the menu.
3
Tap Settings. It's in the top-right corner of the menu.
4
Tap Return to Carrier's Voicemail. This stops messages from going to your Youmail account and returns them to your Carrier's voicemail service. Follow any additional on-screen instructions.^{[1]
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5
Delete the app. After you confirm that your voicemail has been switched back to your carrier's voicemail service, you can use the following steps to uninstall the Youmail app:
- Tap and hold the Youmail icon on your home screen until all the app icons start shaking.
- Tap the x icon in the upper-right corner of the Youmail app icon.
6
Navigate to https://www.youmail.com/login/signin?m=300 in a web browser. You can use any web browser on your PC, Mac, phone, or tablet.
7
Sign in to your Youmail account. Use the username and password associated with your Youmail account to sign-in on the website.
8
Follow the instructions to cancel your account. Be aware that this will permanently delete all your messages, greetings, contact info and any other information you have through Youmail.

Method 2

Method 2 of 7:
Disabling Youmail on Android and Deleting your Account

1
Open the Youmail App. It has a blue icon with two white dots and three orange curvy lines. Tap the icon on your Android or iPhone to open the app.
- If you've already deleted the YouMail app without returning to your carrier's voicemail, see Methods 3-7 to learn how to return to your carrier's voicemail service.
2
Tap ☰. It's the icon with three horizontal lines in the upper-left corner. This displays the menu.
3
Tap Settings. It's in the top-right corner of the menu.
4
Tap Activate/Deactivate. It's in the Settings menu.
5
Tap Return to Carrier Voicemail. This displays a pop-up window asking if you are sure you want to return to your carrier's voicemail.
6
Tap Yes, return my voicemail to my carrier. This switches your device back to your carrier's voicemail.
7
Delete the app. After you confirm that your voicemail has been switched back to your carrier's voicemail service, you can use the following steps to uninstall the Youmail app:
- Open the Settings app.
- Tap the magnifying glass icon.
- Type Youmail in the search bar.
- Tap the Youmail app.
- Tap Uninstall.
8
Navigate to https://www.youmail.com/login/signin?m=300 in a web browser. You can use any web browser on your PC, Mac, phone, or tablet.
9
Sign in to your Youmail account. Use the Username and password associated with your Youmail account to sign-in on the website.
10
Follow the instructions to cancel your account. Be aware that this will permanently delete all your messages, greetings, contact info and any other information you have through Youmail.

Method 3

Method 3 of 7:
Dialing the Carrier code for AT&T and T-Mobile

1
Open the voicemail app on your device. It's the app that has an icon with two circles with a line connecting them.
- You'll only need to use this method if you were unable to revert back to your provider's original voicemail service before disabling the Youmail app.
2
Dial ##004# and press Send. This dials the code you need to return to your carrier's voicemail.
3
Set your voicemail speed dial number. Use one of the methods below to return to set your voicemail speed dial number.
- If you are an AT&T user, set your voicemail speed dial number to your cell phone number. Your device should now revert back to the default AT&T voicemail.
- If you are a T-Mobile subscriber set the voicemail speed dial number to (805) 637-7243. Your device should now revert back to the default T-Mobile voicemail.

Method 4

Method 4 of 7:
Dialing the Carrier Code for Verizon

1
Open the voicemail app on your device. It's the app that has an icon with two circles with a line connecting them.
- You'll only need to use this method if you were unable to revert back to your provider's original voicemail service before disabling the Youmail app.
2
Dial *73 and press Send. This is the code to return to your Verizon voicemail service.
- Alternatively, you can dial *710 if the first code doesn’t work.
3
Set your voicemail speed dial number to *86. Your device should now revert back to the default Verizon voicemail.

Method 5

Method 5 of 7:
Dialing the Carrier Code for Sprint & Nextel

1
Open the voicemail app on your device. It's the app that has an icon with two circles with a line connecting them.
- You'll only need to use this method if you were unable to revert back to your provider's original voicemail service before disabling the Youmail app.
2
Dial *38 and press Send. Your device will beep a few times to confirm the process.
- Alternatively, you can dial *720 if the first code doesn’t work.
3
Contact Sprint at 888-211-4727. If none of these methods work, call Sprint customer service.

Method 6

Method 6 of 7:
Dialing the Carrier Code for Metro PCS

1
Open the voicemail app on your device. It's the app that has an icon with two circles with a line connecting them.
- You'll only need to use this method if you were unable to revert back to your provider's original voicemail service before disabling the Youmail app.
2
Dial *73 and press Send. Your device should now revert back to the default Metro PCS voicemail.

Method 7

Method 7 of 7:
Dialing the Carrier Code for US Cellular

1
Open the voicemail app on your device. It's the app that has an icon with two circles with a line connecting them.
2
Dial one of the following numbers and press Send. US Cellular utilizes different numbers depending on the area of the customer.
- "*73"
- "*760"
- "*740"
- "*720"
3
Contact US Cellular at 1-888-944-9400. If you are unable to disable YouMail using any of these access codes, call US Cellular customer service for assistance.

Warnings

Different devices will have varying methods of reprogramming the voicemail speed dial number. If you are unsure of the process on your device, contact your cellular provider for further instructions.

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