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Clash of Clans is a freemium mobile MMO strategy video game developed and published by Supercell. Have you lost your village on Clash of Clans? The longer you wait, the harder the recovery will be. Don't worry, though; you can recover your old Clash of Clan account and village, once you know how.
Steps
Method 1
Method 1 of 3:By Logging in on Android
Method 1
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1Open the game. Make sure you have added the correct Google Play account to your device. You must sign in the game with your Gmail account.
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2Go to the Settings. Tap on the Google Play button.Advertisement
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3Select your correct Gmail account. This new screen will ask you to load the correct village. Select your email that connected with the Clash of Clans.
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4Confirm your data. Confirm the name of the village, level, and last time played and select your main village. Done!Advertisement
Method 2
Method 2 of 3:By Logging in on iOS
Method 2
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1Go to your Settings > Game Center > Apple ID.
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2Log in. Once you’re logged into the correct Game Center/Apple ID, the game will prompt a message asking you to load the correct village. If you can’t retrieve your lost village with the address you’re using now, it's probably not the right one.
- After you're prompted, allow the server to load your village.
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Method 3
Method 3 of 3:Contacting the Clash of Clans Team
Method 3
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1Contact them via email. You can directly e-mail the Clash of Clans support team at clashofclans.feedback@supercell.net and support will help you as soon as possible.
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2Be sure to include the following information, more information will increase your chances of getting the account back.
- Your exact Username and Clan Name of your lost Village and current (Town Hall 1) Village (and player tag if possible).
- Exact Town Hall level of your lost Village and current Village.
- Exact XP level of your lost Village and current Village.
- An explanation of how you lost the Village.
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3Wait for a reply. The support team may take up to 2-4 weeks to reply.Advertisement
Community Q&A
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QuestionI can't do it. I did the correct email, but it won't work. Why?
Community AnswerTry to contact Clash of Clans: clashofclans.feedback@supercell.net. -
QuestionI have messaged to the Clash of Clans team with my village details, but l didn't get any reply back. How much time does it take?
WFTop AnswererThe support team may take up to 2-4 weeks to reply. -
QuestionHow can I recover my account if someone linked my village?
Daniel TobiCommunity AnswerYou can still access your village and report the problem to customer care and you will both be logged out. You can then change your password and re-open your village leaving the other person out. -
QuestionI forgot my Gmail password and lost my village, what can I do?
Community AnswerRead this article on how to Recover a Gmail Password. Try the methods there and see if you can retrieve your Gmail account. -
QuestionI lost my phone in an armed robbery and logged in on my new phone using my log in credentials, but the wrong village is loading (which is not mine). I contacted Supercell several times but get nothing back from them. Any advice?WFTop AnswererMake sure you have added the correct Google Play account to your device. In the in-game settings, tap on the Google Play button. This should prompt a screen that will ask you to load the correct village -- the village level 1 and your old village you lost. Confirm the data that appears there (name of the village, level, and last time played) and select your main village.
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QuestionWhat do I do if someone stole my Clash of Clans ID?
Community AnswerContact Supercell. Give them the exact username, level, clan name (if any). Giving them a player tag (found in your profile) will make the recovery process much easier. Tell them how many gems you had, otherwise your current account can be permanently banned for phishing. -
QuestionWhat do I do if I deleted my Clash of Clans account, but I can't remember the email and password?Community AnswerYou could try contacting Supercell, but without the basic information, you may have to create a new account.
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QuestionHow do I recover a lost village if I forgot my email and password?Community AnswerContact Supercell. They will ask some questions about the village you lost, your location and the device on which you lost your account. If you answer all these questions correctly, then they will give you your account.
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QuestionHow can I recover my account if I forgot the password for my Supercell ID?Legendary SuryaCommunity AnswerActually, Supercell ID doesn't have any password. It uses your e-mail accounts to send you a one time password. If you have multiple accounts in the same device, search "Supercell ID" in the search bar of your e-mail account. The account that gets the e-mail will receive the OTP. Use that particular account to sign in to your lost Clash of Clans account.
Warnings
- Attempting to claim others' accounts will result in disciplinary action.Thanks!
- Supercell does not support emulators for their games; it is impossible to recover a lost Village if you are playing on a Blackberry, Nokia X-Series, Kindle HD, or any other platform not supported by the game.Thanks!
- If you do not have the information suggested to include when contacting the Clash of Clans team, your account will likely be disabled and impossible to recover. Do not contact them until you are confident you have as much information as you can remember about the account.Thanks!
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