This article was co-authored by Vinny Lingam. Vinny Lingam is the CEO of Civic Technologies, a blockchain-powered identity protection and management startup. Vinny was awarded the Top Young ICT Entrepreneur in Africa Award in 2006, was on the World Economic Forum for Young Global Leaders in 2009, and was voted one of the top 500 CEOs in the World in 2015. He has a BS in E-Commerce from the University of South Africa.
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This wikiHow teaches you how to reset your Civic ID using the Civic mobile app for iPhone or Android.
Steps
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1Open the Civic app. It's the green app with the white "C" and keyhole icon in the center.
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2Unlock the Civic app. Scan your fingerprint or enter your passcode to unlock the app.
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3Tap Contact Support. It's near the middle of the screen. This will open a prompt to create a new email directed to Civic's technical support.
- If you are prompted to first select an email app, choose the email app you normally use to compose emails on your phone.
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4Explain that you need to reset your Civic ID. In the email's subject, you can write "Please reset my Civic ID" and explain why in the body of the email.
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5Provide your full phone number (including the Country Code) and email address. This must be the phone number and email address used to create your Civic account.
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6Send the email. You will receive an email confirmation that your support request was received and a Civic representative will contact you with further information.
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7Wait for a reset confirmation. You should be notified once your Civic ID has been reset.
- A Civic support representative may contact you to get more information to better assist you. Always be helpful and courteous in resolving your issue.
About This Article
1. Open and unlock Civic.
2. Tap Contact Support.
3. Request a Civic ID reset.
4. Include your phone number and country code.
5. Include your email address.
6. Tap Send.
7. Wait for confirmation.
