How to Get a Jio Sim

Last Updated: February 16, 2020

This wikiHow teaches you how to order a SIM card for use with a Jio mobile plan. You can order a SIM using the MyJio app or by logging onto Jio's website.

Method 1

Method 1 of 2:
Using the MyJio Mobile App

1
Download the MyJio app to your phone or tablet. If you're using an Android, download the app from the Play Store
. If you have an iPod or iPad, download it from the App Store
.
- If you ordered a phone directly from Jio's website (and SIM home delivery is available in your location), you'll receive an email containing a link you can use to purchase a SIM. This email message may not arrive until your new Jio phone is delivered.^{[1]
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2
Open MyJio. It's the red circle that says "Jio" inside. You'll find it on the home screen or in the app drawer.
3
Follow the on-screen instructions to set up MyJio. You'll be prompted to give permission for the app to send you notifications and access your location. All of these settings are optional.
4
Tap Get Jio SIM. It's the second icon in the bar at the bottom of the screen.
5
Select a SIM type. You can choose from Postpaid SIM, Prepaid SIM, or Pre to Post, depending on your needs.
6
Enter your phone number and tap Get OTP. Use a phone number on which you can receive text messages. Jio will text you a one-time password (OTP) that you'll need to enter to continue.
7
Type the OTP into the "Enter OTP" field. It may take a few moments for the code to arrive. If five minutes have passed and you still haven't received the code via text message, tap Re-Send OTP below the blank to try again.
8
Tap Proceed. The app will determine your eligibility and then display steps to proceed.
- Depending on your account and location, home delivery of your SIM may be available. If not, you'll be shown a coupon that you'll bring to a Jio store.
9
Follow the on-screen instructions to purchase your SIM. You'll have to agree to Jio's terms and provide some information about your location. Depending on your setup and location, home delivery of your SIM may be available. If not, you'll be shown a coupon that you'll bring to a Jio store.^{[2]
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Research source}
10
Bring your SIM coupon and to the nearest Jio store. If you were able to set up home delivery, there's no need to complete the step. If not, use the store locator at https://www.jio.com/Jio/portal/storeLocator to find the nearest retail location, and show the coupon code to an employee (along with a local Aadhaar card with a passport-sized photo) to complete the order and provide you with a SIM.

Method 2

Method 2 of 2:
Using the Jio Website

1
Go to www.jio.com in a web browser. If you're using a web browser, you can order your Jio SIM on this website.
- If you ordered a phone directly from Jio's website (and SIM home delivery is available in your location), you'll receive an email containing a link you can use to purchase a SIM. This email message may not arrive until your new Jio phone is delivered.^{[3]
  X
  Research source}
2
Select a SIM type. You can choose from Postpaid SIM, Prepaid SIM, or Pre to Post, depending on your needs.
3
Enter your phone number and click Get OTP. Use a phone number on which you can receive text messages. Jio will text you a one-time password (OTP) that you'll need to enter to continue.
4
Type the OTP into the "Enter OTP" field. It may take a few moments for the code to arrive. If five minutes have passed and you still haven't received the code via text message, click Re-Send OTP below the blank to try again.
5
Click Proceed. The website will determine your eligibility and then display steps to proceed.
- Depending on your account and location, home delivery of your SIM may be available. If not, you'll be shown a coupon that you'll bring to a Jio store.
6
Follow the on-screen instructions to purchase your SIM. You'll have to agree to Jio's terms and provide some information about your location. Depending on your setup and location, home delivery of your SIM may be available. If not, you'll be shown a coupon that you'll bring to a Jio store.^{[4]
X
Research source}
7
Bring your SIM coupon to the nearest Jio store. If you were able to set up home delivery, there's no need to complete the step. If not, use the store locator at https://www.jio.com/Jio/portal/storeLocator to find the nearest retail location, and show the coupon code to an employee (along with a local Aadhaar card with a passport-sized photo) to complete the order and provide you with a SIM.
- If you're using a computer, print the coupon code and bring it to the store.

Community Q&A

Question

I have a Samsung J2 handset, and when I open my Jio app, I am not prompted to "Get a Sim." What do I do?

Community Answer

Restart your device. If that does not work, then go to a Reliance digital store.
Question

Is Jio supported for Blackberry Q5 4G?

Rajat

Community Answer

Yes, you can use Jio on your Blackberry Q5, but you will not be able to call because your phone doesn't support voLTE. You can use Jio4G voice to make a call.
Question

Is Jio supported by my Redmi Note 3?

Rajat

Community Answer

Yes, it will support on your Redmi Note 3.
Question

Jio is not working when I'm calling, what do I do?

Rajat

Community Answer

You may be using a non-VoLte device. Make sure you have Jio4G voice app to make a call if your device is not VoLte supported.
Question

Do I need to be Indian to get a SIM?

Bhargav Garre Venkata

Community Answer

You need to confirm your identity with an Aadhar card, so yes. You can ask someone else to use their identity and get the SIM for you.