How to Contact miHoYo

miHoYo is the developer of Honkai Impact 3rd and Genshin Impact, two popular role-playing games. If you encounter a problem with either of these two games, fortunately there is a way to contact them quickly. This wikiHow will show you how to contact miHoYo.

Method 1
Method 1 of 2:
Inquiring about Genshin Impact

  1. Image titled Contact miHoYo Step 1
    1
    Contact genshin_cs@mihoyo.com for general inquiries. This email address can be used even if you do not have an account or cannot log into your account or run the game. This will allow you to get support right away for the game.
  2. Image titled Contact miHoYo Step 2
    2
    Access the feedback system for game feedback. This will allow you to report an issue or a bug to the developers of miHoYo or provide suggestions for future game ideas. Open the Paimon menu then select "Feedback".
  3. Image titled Contact miHoYo Step 3
    3
    Select your issue. A list of common issues is present in the top box. If your issue is not listed, then select "Send Feedback".
    • If you just have general suggestions for future game content, then you can use the "Suggestions Box" instead.
  4. Image titled Contact miHoYo Step 4
    4
    Enter your feedback. Whether you like something about the game or are having trouble with something about the game, you can leave them feedback. miHoYo will do their best to resolve the issue and contact you about it.
    • miHoYo will not give answers to puzzles, but if for some reason a puzzle is unsolvable, you can contact them about it to investigate.
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    5
    Click Submit. This will send the feedback to miHoYo's support team. You will also see responses to any inquiries here.

Method 2
Method 2 of 2:
Inquiring about Honkai Impact 3rd

  1. Image titled Contact miHoYo Step 6
    1
    Contact honkai3rd_global@mihoyo.com for general inquiries. This email address can be used even if you do not have an account or cannot log into your account or run the game. This will allow you to get support right away for the game.
  2. Image titled Contact miHoYo Step 7
    2
    Access the feedback system for game feedback. This will allow you to report an issue or a bug to the developers of miHoYo or provide suggestions for future game ideas. Select the phone on the Honkai main menu. This is located in the bottom right corner of the screen. Then select "Support".
  3. Image titled Contact miHoYo Step 8
    3
    Select your issue. A list of common issues is present in the top box. If your issue is not listed, then select Contact CS (customer support).
  4. Image titled Contact miHoYo Step 9
    4
    Enter your feedback. Whether you like something about the game or are having trouble with something about the game, you can leave them feedback. miHoYo will do their best to resolve the issue and contact you about it.
  5. Image titled Contact miHoYo Step 10
    5
    Click Submit. This will send the feedback to miHoYo's support team. You will also see responses to any inquiries here.

Community Q&A

  • Question
    My account got banned and I haven't done anything, how can I get it back?
    Zhongli, Archon of Liyue (Aasim)
    Zhongli, Archon of Liyue (Aasim)
    Community Answer
    If your Genshin/Honkai account has been banned, you can appeal the ban by email. Explain what your side of the story is so they are clear about what you mean by "I haven't done anything."
  • Question
    What happens if you get a negative balance?
    Zhongli, Archon of Liyue (Aasim)
    Zhongli, Archon of Liyue (Aasim)
    Community Answer
    A negative balance occurs if, for some reason, you acquired in-game goods via fraudulent means or if your bank disputed or reversed a charge. If this happens, then you will have one week to resolve the payment issue before your account is suspended.
  • Question
    I have been charged multiple times for the same purchase. How do I resolve it?
    Zhongli, Archon of Liyue (Aasim)
    Zhongli, Archon of Liyue (Aasim)
    Community Answer
    miHoYo, like many game developers, has a no refund policy, but if you believe you did not make the purchases, you can contact miHoYo to try to get the issue resolved. If you attempt to do a charge back, it is possible that your account is banned.
  • Question
    My character is stuck in golden apple archipelago, so I cannot enter genshin impact with my main account. It is stuck at the loading page. What do I do now?
    Zhongli, Archon of Liyue (Aasim)
    Zhongli, Archon of Liyue (Aasim)
    Community Answer
    Explain the problem to miHoYo, they will attempt to release a patch that fixes your loading bug.
  • Question
    How do I switch servers?
    Zhongli, Archon of Liyue (Aasim)
    Zhongli, Archon of Liyue (Aasim)
    Community Answer
    To switch servers, simply select the country on the login screen then select the appropriate server (America, Europe, SEA, TW/HK/Macao).
  • Question
    I can't access the feedback screen. How do I contact miHoYo?
    Zhongli, Archon of Liyue (Aasim)
    Zhongli, Archon of Liyue (Aasim)
    Community Answer
    You should send your inquiry via email. See the article above for miHoYo's email address.
  • Question
    What does "A character is currently involved in other quests" in Genshin Impact mean?
    Zhongli, Archon of Liyue (Aasim)
    Zhongli, Archon of Liyue (Aasim)
    Community Answer
    It means that a character is currently busy with a different task. Characters will often be involved in quests listed higher up (like Commissions), so those should be completed first. After, the quests listed lower down should be opened. Also, some quests cannot be completed in co-op.

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About This Article

wikiHow is a “wiki,” similar to Wikipedia, which means that many of our articles are co-written by multiple authors. To create this article, volunteer authors worked to edit and improve it over time. This article has been viewed 108,471 times.
28 votes - 68%
Co-authors: 8
Updated: August 10, 2021
Views: 108,471
Categories: Video Games | Genshin Impact