How to Contact Skrill

Co-authored by wikiHow Staff

Last Updated: September 16, 2021

Skrill (formerly Moneybookers) is a UK-based money transfer business. If you're a Skrill customer or thinking of becoming a Skrill customer, the easiest way to contact Skrill is through their website. However, phone numbers and social media contact methods are also available.

Method 1

Method 1 of 3:
Contacting Skrill through Their Website

1
Navigate to https://www.skrill.com/en/support. You will see a search bar that says 'Type your question here'. You will see this page whether or not you are logged in. ^{[1]
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Search for the 'Contact us' page. Just type 'contact' and hit return. You will see a page with 3 options: web, email and phone. ^{[2]
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Click ‘Web’. Look for the ‘WEB’ link under the @ sign. Click this link to be redirected to a contact webform. Here you can choose the issue you are having from drop-down menus of categories and subcategories (such as 'Payments' and 'Failed Transactions'), then enter up to 2500 characters to describe the issue.^{[3]
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- Be sure to include all relevant details so they can resolve your issue quickly.
- This link will not work unless you are logged in.
- If you do not have an account or have forgotten your login details, click the ‘EMAIL’ link instead: this will direct you to a different webform.

Method 2

Method 2 of 3:
Contacting Skrill by Phone

1
Find your Customer ID. You can find it at the top right of the screen on your Account Overview page, underneath your email address.^{[4]
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- This is not essential, but Skrill will be able to answer your call more quickly if you have your customer ID.
2
Call the relevant phone number for your country. You can find a list of phone numbers and opening times on the Skrill website. When prompted, press 1 to enter your Customer ID if you have it. ^{[5]
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- The UK phone number is +44 203 308 2519.
- If you're calling from the US, use the International number: +44 203 308 2520.
3
Explain your issue to the call handler. Start by specifying which Skrill service your issue relates to. This helps them understand how to direct your call.

Method 3

Method 3 of 3:
Messaging Skrill on Facebook

1
Navigate to Skrill’s Facebook page. You can find this by entering ‘Skrill’ into the Facebook search bar. Alternatively, visit http://www.facebook.com/Skrillpayments.^{[6]
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Click ‘Send Message’. You can click on one of several prewritten message options, such as 'Can I get customer service help?'. If your query does not fit into one of these categories, you can just type into the text bar. ^{[7]
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Wait for a response. Skrill usually reply to Facebook messages within one day. Choose a different contact method if your query is urgent. ^{[8]
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- They also have a Twitter account, but if you tweet at them they will ask you to contact them through their website.^{[9]
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