How to Contact Morphe

Co-authored by Hannah Madden

Last Updated: June 24, 2020 References

Morphe is a California-based makeup company that sells palettes, brushes, lip colors, and more. If you’re having trouble with your account or your order, you may need to contact customer service. Fortunately, there are a few ways you can contact Morphe directly or look up your question online to get an answer quickly.

Method 1

Method 1 of 2:
Asking General Questions

1
Chat with a representative online for a quick answer. If you want an answer quickly, you can start a chat feature with a customer service representative. Visit the FAQ page and scroll down to the very bottom, then hit “chat.” Make sure you have your order number ready and write out your question clearly to get an answer. The chat feature is available Monday - Friday, 8:30 am to 4 pm PST.^{[1]
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- To start a chat, visit https://www.morphe.com/pages/faq and head to the bottom of the page.
- Chats are helpful in solving quick questions, like an account error or a payment verification.
2
Send an email to info@morphe.com if it’s after hours. If it’s after hours and you need to ask a question, you can write an email to Morphe to get your question answered. Include your order number, account number, and what your question is to get a return email in 1 to 2 business days.^{[2]
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- You can include a phone number in your email if you’d rather get a call back.
- Emails are great for solving more drawn-out problems, like a lost package.
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3
Call customer service at 1-877-366-7743 to talk with a representative. To talk to someone right away, give Morphe customer service a call. They’re open Monday - Sunday, 10 am to 7 pm PST.^{[3]
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- Morphe may be closed on major holidays.
- Chatting with someone on the phone can be helpful for more complex issues, like a return or exchange error.
4
Tweet @MorpheBrushes for a quick response. Morphe is fairly active on Twitter during normal business hours. Although you can’t direct message them unless they follow you, you can tag them in a public Tweet detailing your question.^{[4]
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- To find Morphe’s Twitter, visit https://twitter.com/MorpheBrushes.
- Never put your address, account number, or credit card information in a public Tweet.
- Tweeting Morphe is a great way to get simple questions answered, like store closures.
5
Send @morphebrushes a message on Instagram for simple questions. If you have an Instagram account, you can follow Morphe and direct message them a question. However, there’s no guarantee they will see your message, as they don’t use social media as a customer service tool.^{[5]
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- Follow Morphe on Instagram by visiting https://www.instagram.com/morphebrushes/?hl=en.
6
Ask MorpheBrushesCosmetics a simple question on Facebook. If you just want to ask a general question about a product or service that Morphe offers, try sending them a message on Facebook. Morphe doesn’t have a timeline for when questions on Facebook will be answered, though, so you should use this as a last result.^{[6]
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- To find Morphe’s Facebook page, visit https://www.facebook.com/MorpheBrushesCosmetics/.
7
Write a letter to Morphe if you don’t mind waiting. If you have a question or comment but it’s not urgent, you can address a letter to their head office. Write your order number and any relevant information, as well as a good return address on the outside of the letter. Address your letter to:^{[7]
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- Morphe
  22 4th Street 4th Floor
  San Francisco, CA 94103.
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Method 2

Method 2 of 2:
Finding Answers on Your Own

1
Check the FAQs to see if your question has been answered. If you have a question about shipping, returns, or products, take a look at the frequently asked questions page to see if your answer is on there. If it isn’t, you can move on to asking your own question via email, chat, or phone.^{[8]
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- To look through the FAQ page, visit https://www.morphe.com/pages/faq.
- You can find answers about shipping, returns, exchanges, your order, and lost packages.
2
Find a store using the store locator. If you’re just wondering where the nearest Morphe is in your area, you can check out the store locator. Enter in your postal code and view the map to find a Morphe near you.
- To use the store locator, visit https://www.morphe.com/pages/store-locator.
3
Read about shipping times on Morphe’s website. If you’re going to place an order and you aren’t sure what the different shipping offers mean, you can read about them online. Check out the differences between standard, upgraded, and express, and find out how long your package will take with each option.^{[9]
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- Express shipping is usually the fastest since it’s the most expensive, but the timeline depends on where you live and how far away you are.
- To read about Morphe’s shipping options, visit https://www.morphe.com/pages/shipping-terms.
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