How to Cancel Xbox Live

Written by Jack Lloyd

Last Updated: April 27, 2019 Tested

This wikiHow teaches you how to prevent your Xbox Live Gold subscription from automatically renewing when it reaches the end of its cycle. You can cancel Xbox Live by logging into your Microsoft account on the Xbox website. As of 2018, you can no longer cancel Xbox Live from your Xbox One, nor can you cancel from the Xbox 360.

Steps

1
Open the Xbox website. Go to http://www.xbox.com/en-US/ in your preferred browser.
2
Sign into your Xbox LIVE account. Click Sign in in the top-right corner, then enter your email address and password. This will reload the page with your account logged in, though you may have to click Sign in again and select your account at the bottom of the drop-down menu.
- If you're already signed into your Xbox LIVE account, skip this step.
- If your login credentials are saved in your browser, clicking Sign in will prompt a drop-down menu from which you can select your account.
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3
Click your profile picture. It's in the upper-right corner of the page. If you don't have a profile picture, this will be a silhouette of a person's head and shoulders. Doing so prompts a drop-down menu.
4
Click Subscriptions. This option is near the bottom of the drop-down menu.
5
Scroll down to the "Xbox Live Gold" option. You'll find this green, Xbox logo-shaped option near the middle of the page.
6
Click Payment & billing. This link is below the "Xbox Live Gold" heading. Doing so will take you to the Xbox Live Gold subscription page.
7
Click Cancel. This link is to the right of the "Xbox Live Gold" heading near the top of the "Payment Settings" section. Clicking Cancel will prompt a pop-up menu.
- You may have to scroll up to see this option.
8
Click Confirm cancellation when prompted. Doing so will stop your Xbox Live membership from auto-renewing (and auto-charging your account) when the subscription's time is up.

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Community Q&A

Question

How do I cancel the fees on two accounts that I don't know the password to?

Community Answer

Call your bank and make them cancel the future payments for XBOX LIVE GOLD membership.
Question

How can I cancel my Xbox Live Gold if I forgot all passwords, email and secret question?

Community Answer

Just call your bank and have them stop all future payments to the account.
Question

Is there a number I can call to cancel Xbox live?

Community Answer

Yes, you can call Xbox support. The number varies in different countries, but you should be able to look it up on Google.
Question

How can I stop subscriptions to my son's Xbox now that he has sold it?

Community Answer

Log into the Microsoft account associated with that Xbox. Change the password to the account. If the person who now owns the Xbox does not have the new email password they will be unable to update the Xbox with that account anymore.
Question

What do I do if I forgot my password for my Xbox account?

Community Answer

Then reset your password and go to you email and click the email and reset it.

Warnings

Once your subscription expires, you will no longer be able to play online multiplayer or co-op, nor will you receive Gold discounts and free games.

Thanks!
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