How to Cancel Lastpass

Co-authored by wikiHow Staff

Last Updated: October 25, 2021

This wikiHow teaches you how to delete your LastPass account, using a desktop internet browser. Deleting your account will also permanently delete all your saved data, but you can easily export this data to your computer before deleting.

Method 1

Method 1 of 2:
Using Your Master Password

1
Open LastPass in your internet browser. Type www.lastpass.com into the address bar, and press ↵ Enter or ⏎ Return on your keyboard.
2
Click the Log In button on the top-right. This will open the sign-in form on a new page.
3
Log in to your account. Enter your email address and password, and click the red Log In button. This will sign you in, and open your dashboard.
- You have to be signed in to delete your account.
4
Open the LastPass Deletion page in your browser. Type lastpass.com/delete_account.php into the address bar, and press ↵ Enter or ⏎ Return on your keyboard.
5
Click the Delete button. This is a red button next to the "Delete Your Account" option on the page. It will open a new pop-up window.
6
Click Yes in the pop-up window. This pop-up asks if you remember your master password for LastPass. If you remember your password, you can easily delete your account on the next step.
- If you're not already signed in, you'll be prompted to log in to your account first.
7
Enter your LastPass master password. The password field is located below your email address at the top of the deletion form.
- Before deleting, you can export your LastPass data to your computer.
- If you don't know or remember your account passwords, make sure to export your data before canceling LastPass. This will prevent getting locked out from your accounts.
- To export, click the CLICK HERE TO EXPORT YOUR DATA link at the top.
- Your exported data will be saved in a CSV file. You can open this file, and view all your passwords in Excel or a simple text editor.
8
Select a reason for deleting your account (optional). Check all the reasons that apply to you on the list here. LastPass will use this as user feedback.
- Optionally, you can also provide additional feedback in the text box at the bottom.
- You don't have to select any reasons or provide feedback to delete your account. You can just leave all of these empty.
9
Click the Delete button. It's a red button at the bottom.
10
Click YES in the confirmation pop-ups. You'll have to confirm your decision twice. This will delete your account, and all your saved data.

Method 2

Method 2 of 2:
Using Email Confirmation

1
Open the LastPass Deletion page in your internet browser. Type lastpass.com/delete_account.php into the address bar, and press ↵ Enter or ⏎ Return on your keyboard.
- If you don't remember your master password, you can delete your account with an automated email confirmation.
2
Click the Delete button. This is a red button next to the "Delete Your Account" option on the page. It will open a new pop-up window.
3
Click No in the pop-up window. This pop-up asks if you remember your LastPass master password.
4
Enter your LastPass email address. Make sure to enter the email address associated with your LastPass account here.
- Before canceling LastPass, you can export all your passwords to your computer.
- If you don't know or remember your account passwords, make sure to export your data. This will prevent getting locked out from your any of your accounts.
- To export, click the CLICK HERE TO EXPORT YOUR DATA link at the top.
- Your passwords will be exported and saved in a CSV file. You can open and view it in Excel or a simple text editor.
5
Click the red Send Email button. This will send an automated email message to your mailbox.
6
Open the confirmation email in your mailbox. Go to your mailbox, and open the "Delete Account Confirmation Request" email from LastPass.
7
Click "permanently delete my LastPass account now" in the email. This will confirm your ownership of the account, and open the account deletion form.
8
Select a reason for deleting your account (optional). Check all that apply on the list of reasons for deletion. LastPass will use this as user feedback.
- Optionally, you can provide additional feedback in the text box at the bottom.
- You don't have to select a reason or provide feedback to delete your account. You can leave all of these empty.
9
Click the Delete button at the bottom.
10
Click YES in the confirmation pop-ups. You'll have to confirm your decision twice. This will delete your account and all your data.