How to Answer a Facetime Call on iPhone XR (2020)

Last Updated: September 22, 2020

FaceTime is a service that allows Apple users to audio and video calls over Wi-Fi or cellular data instead of normal cell phone lines. If it's working normally, you'll be able to answer the call simply by tapping the green phone receiver icon. However, there may be a feature or bug that prevents you from answering these calls. This wikiHow will teach you how to troubleshoot issues when your iPhone XR does not allow you to answer FaceTime calls.

Method 1

Method 1 of 6:
Disable and Enable FaceTime

1
Go to Settings
. You'll see this grey gear app icon on one of your Home screens or in the Utility folder.
- You only need to do this if you are unable to answer FaceTime calls on your iPhone XR.
2
Tap FaceTime. It's usually in the fifth grouping of menu items next to a video camera icon on a green square.

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3
Tap the switch to toggle it off
next to "FaceTime." A white switch means the feature is off.
4
Tap the switch to toggle it on
. By turning FaceTime off and back on, you might force a quick refresh of the service that will get rid of bugs and minor glitches.
- If this does not work for you, continue to the next method.
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Method 2

Method 2 of 6:
Enabling Cellular Data for FaceTime

1
Go to Settings
. You'll see this grey gear app icon on one of your Home screens or in the Utility folder.
- If you're not using Wi-Fi for FaceTime, you'll need to make sure you have cellular data enabled for it.
2
Tap Cellular. You'll see this in the first grouping of menu options next to an icon of a cell tower on a green background.
3
Tap the toggle to turn it on
next to "FaceTime." If it's not listed here, you need to enable FaceTime.^{[1]
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Method 3

Method 3 of 6:
Restarting Your iPhone

1
Press and let go of the Volume Up button. You'll find the volume buttons on the upper left side of your iPhone.
- This restart method will bypass the slider on the screen and force your iPhone to restart and possibly refresh and eliminate bugs and glitches.
2
Press and let go of the Volume Down button. It's on the left side of your iPhone below the Volume Up button you pressed earlier.
3
Press and hold the Power button. It's the single, large button on the right side of your iPhone.
4
Let go of the button when the Apple Logo appears. Wait until your iPhone restarts completely, then try using FaceTime again, but if you're still unable to make or receive calls, continue to the next method.

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Method 4

Method 4 of 6:
Refreshing Your Internet Connection

1
Go to Settings
. You'll see this grey gear app icon on one of your Home screens or in the Utility folder.
- Turning off and on your Wi-Fi should refresh the signal if it's laggy or slow, which could cause issues with FaceTime sending and receiving information.
2
Tap Wi-Fi. You should see this in the first grouping of menu options next to an icon of a Wi-Fi signal on a blue background.
3
Tap the toggle to turn it off
next to "Wi-Fi." You'll see the switch above the Wi-Fi you're currently connected to.
4
Tap the toggle to turn it on
. A green switch means the feature is enabled, and refreshing the Wi-Fi connection list may take a moment.
- Once your Wi-Fi has refreshed and you've connected to Wi-Fi again, try answering a call with FaceTime. If it still doesn't work, continue to the next method.
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Method 5

Method 5 of 6:
Toggling Airplane Mode

1
Navigate to the Control Center. Swipe up from the top right corner of your screen and the Control Center should open.
2
Tap the airplane icon. This will turn on Airplane Mode and turn off all the wireless features on your iPhone.
- You can also enable Airplane Mode by going to the Settings app and tapping the toggle next to Airplane Mode.
3
Tap the airplane icon again. Airplane Mode will turn off and all your network connections will restart.
- You can also disable Airplane Mode by going to the Settings app and tapping the toggle next to Airplane Mode.
- If this method does not work for you, continue to the next method.
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Method 6

Method 6 of 6:
Resetting Network Settings

1
Go to Settings
. You'll see this grey gear app icon on one of your Home screens or in the Utility folder.
- Resetting your network settings will delete any current network settings you have. For example, you'll need to re-enter your home Wi-Fi network name and password to be able to connect to that network again. However, any incorrect and invalid information that is in a network setting will also be deleted, which could potentially fix your FaceTime issue.
2
Tap General. It's usually in the third grouping of menu options next to a grey gear icon.
3
Tap Reset. You will find this at the bottom of the menu.
4
Tap Reset Network Settings. Your iPhone will reboot as it resets the network settings. You'll need to re-enter any networks that you want to connect with.^{[2]
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- If FaceTime still does not work, make sure your iPhone is updated to the latest version of iOS.
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